Privacy and Cookies Policy – The Grove Academy

1. Who we are

The Grove Academy Pty Ltd (The Grove Academy, we, us, our) provides early childhood education and care services in New South Wales, Australia. We are committed to protecting the privacy of children, families, staff, and visitors and manage personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What we collect

We collect personal information about:

• Children, including identifying details and health or medical information needed to provide safe care.

• Parents and guardians, including contact, billing, and Child Care Subsidy information.

• Staff and job applicants, including contact details, qualifications, background checks, and employment information.

• Website users, including information submitted via forms and technical data such as IP address, browser type, pages visited, and cookies/analytics data.​

Some of this information is sensitive (for example, health information), which we handle with extra care and, where required, with your consent.

3. How we collect and use information

We usually collect personal information directly from you via forms, emails, calls, centre visits, and website submissions. In some cases, we may receive information from government agencies, medical or allied health professionals, or referees where it is reasonable and lawful to do so.​

We use personal information to:

• Provide safe, high‑quality education and care.​

• Manage enquiries, enrolments, bookings, fees, and Child Care Subsidy.​

• Meet our obligations under education, childcare, privacy, and workplace laws.​

• Manage our centres, staff, contractors, and internal administration.​

• Communicate with families about their child and our services.​

• Handle feedback, incidents, insurance, and other legal matters.​

We may also use your contact details to send updates about The Grove Academy and our centres, and you can opt out of these communications at any time by using the unsubscribe option or contacting us. We do not sell personal information, and we disclose it only for purposes you would reasonably expect, where you have consented, or where required or permitted by law, including to our service providers (such as IT, hosting, analytics, and marketing providers), some of whom may be located overseas.​

4. Cookies, pixels, and digital tools

Our website uses cookies, tracking pixels, and similar technologies to make the site work, understand how it is used, improve our content and services, and support our advertising and social media activities.​

These tools may collect information such as your IP address, device identifiers, and browsing activity; where this is personal information, we handle it in line with this Policy and the APPs. You can usually manage cookies through your browser settings, but if you disable cookies some parts of our website may not function properly.

5. Access and correction

You can request access to the personal information we hold about you (or your child, where appropriate) and ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, please contact us using the details below; we will respond within a reasonable time and may ask you to verify your identity.

6. Complaints

If you have concerns about how we have handled your personal information, please contact us in the first instance using the details below. We will investigate your complaint and respond within a reasonable time, and if you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

7. Contact us

If you have any questions about this Policy, or if you wish to access, correct, or complain about our handling of personal information, please contact:

Privacy Officer
The Grove Academy Pty Ltd
Suite 2, Level 5
25 Restwell Street
Bankstown NSW 2200 Australia

Email: info@tga.edu.au
Phone: 1300 147 683

We may update this Policy from time to time, and the latest version will be available on our website.​